Product Care

Personalised Leather

To remove any dirt from the exterior leather, use a mixture of water (90%) and mild soap (10%). You can use a micro fibre polishing cloth in a gentle, circular motion (do not rub) after conducting a spot test. Once cleaned, leave the product to air dry. Do not machine wash or use harsh chemicals on the leather. If the product has been damaged, seek out a professional leather cleaner or repair specialist.

To keep the shape of your leather bag or product, insert some stuffing or tissue paper and store in a cool, dry environment. Keep your leather products away from heat, direct sunlight or damp areas.

Please avoid:

• Snagging the product on items such as jewellery, rough materials or sharp edges.
• Do not overstuff the bag, pouch etc. with other items.
• Do not store in plastic protection or expose to wet, hot or perfumed environments.

Personalisation is individually applied to each item and and may contain minor imperfections due to this artisanal process. Excessive use or rubbing against other items may affect the longevity of the applied gold or silver foil. For a permanent stamp, please select blind embossing at checkout.

Personalised Glassware

Please inspect your glassware upon receiving your order and before first use. If you notice any damage from transit or experience any issues with your order, please do not use the product and notify our Customer Care team within 3 business days of receiving your order at customercare@montlaurent.com.au so we can assist you promptly. Please do not remove the glass from the protective packaging if the glass is broken to prevent injury. Please note it is illegal to return broken glass via mail and should be disposed of safely once you have emailed through photos.

Your new glassware arrives washed and hand-polished, however we recommend washing it before first use. Our glassware is dishwasher safe, though we recommend gentle hand washing with warm water and a mild detergent to prevent breakage and to preserve the engraving. Dry with a soft microfibre cloth or allow to air dry, and avoid abrasive pads or scourers.

To help prevent thermal shock, never pour hot liquid into a cold glass or cold liquid into a hot glass. Handle with care, particularly around the rim, and avoid drying glasses upside down on a rack, as the rim is the most delicate part of the glass.

How to recycle our packaging

To responsibly manage our packaging materials, we can adopt eco-friendly practices. Compostable mailers can be disposed of by either composting them at home if they meet composting standards or by finding a local composting facility that accepts them. Recycling our gift boxes is simple; we can break them down and place them in the recycling bin, along with the protective packaging. As for our cotton canvas bags, reusing them is key. These versatile bags can serve various purposes such as grocery shopping and carrying books. By incorporating these practices into our routine, we contribute to reducing waste and promoting sustainability.