Navidium Shipping Protection

How To Place An Order - Personalised Glassware

1. Simply enter your initials/symbols (up to 4 characters or up to 8 if you have selected our calligraphy champagne glassware). 

For example:

Glass 1: J.M

Glass 2: S.M

To include the love heart symbol, simply copy and paste a ♡ into the field. If you need a custom engraving (more initials, a name or different design, please send us an email at hello@montlaurent.com.au or jump on live chat).

2. Select no gift box if you don't require a gift box or the gift box + thank you card option if you would like a gift box and hand written card included (+$30). For an extra luxe gift, select the Gift Box + Ribbon & Card option ($40) to really impress your gift recipient. You can then add your personalised note in the message box and we will handwrite the card for you on your behalf. Note, all glassware orders include complimentary cotton canvas bags monogrammed with our MONT LAURÉNT signature logo and a product care card. If you need an engraving that is slightly more 'bespoke' than the examples displayed, please jump on live chat or send us an email and our team will get back to you.

Popular personalisations and engravings include:

• 'Mr' and 'Mrs' or 'Mr' and 'Mr' etc. for weddings
• G♡C (copy and paste the heart symbol into the field if you wish to include a symbol)
• Initials with a special date (anniversary, wedding etc.)
• Company logos

3. Once you have entered your information, click 'Add to cart' and checkout!

Please double check you have entered the personalisation correctly as we are unable to change this once your order has been placed.

How To Place An Order - Personalised Leather

1. Simply enter your personalisation into the field (up to 3 characters). To include the love heart symbol, simply copy and paste a ♡ into the field. Next, click 'add to cart' and checkout. 

2. All leather orders include complimentary cotton canvas bags with MONT LAURÉNT signature and a product care card.

Still have questions? Jump on our live chat or email us at hello@montlaurent.com.au for more information. 

All non-personalised orders will be shipped same/next business day. For personalised orders, please allow up to 2-3 business days to monogram your order and a further 2-7 business days for delivery. Orders are shipped Monday-Friday (excluding Australian public holidays). 

Need your order urgently? Please select Express post at checkout or Jump the Queue for dispatch within 24 hours. Please note, Express Post does not equate to express dispatch, this only speeds up the delivery time frame from our studio to your delivery address.

Australia Post is Australia's most reliable postal service. Please note we cannot be held responsible for any transit delays or factors outside of our control. You can track your order using the tracking information provided in your dispatch confirmation email. Please ensure you have your item delivered to a safe location to ensure it is not stolen. Mont Laurent will not be held responsible for stolen or lost parcels. At checkout, you also have the option to select signature on delivery or shipping insurance for added peace of mind.

If your order has been returned to sender because it was not collected in time, the recipient will need to pay for the parcel to be resent to you ($19 for standard postage per box and $30 for express (Australia wide). For international orders, the standard re-shipping fee is $40 per box for glassware and $25 for leather orders.

What are your shipping costs and estimated shipping times? 

Please note the below delivery time frames are estimates only. MONT LAURÉNT will not be held liable for delivery outside of these time frames. Please factor in our processing times listed above in addition to delivery times below when selecting postage options. If in doubt, please select Express or 'JUMP THE QUEUE' at checkout. Note that Express Post does not change the dispatch timeframes.

Personalised Leather & Glassware - Australia

• FREE Standard Shipping On Orders $100+ (3-7 business days)
• Standard Shipping $9.99 (3-7 business days) on orders under $100
• Express Shipping $14.95 (1-3 business days)

Please note, you can also choose to add signature on delivery at checkout.

Personalised Leather & Glassware - International (UK, US, Singapore, Canada and New Zealand)

• FREE Standard Shipping on Orders AUD $250+ (6-15 business days)
• Standard Shipping AUD $40 (4-7 business days)

Please note, you can also choose to add signature on delivery at checkout.

Please note international orders may be subject to delays outside of our control. Please ensure the recipient is required to be at home to accept the order. The recipient is responsible for all customs declarations. Mont Laurent will not be held responsible for any unclaimed deliveries.

If your order has been returned to sender because it was not collected in time, the recipient will need to pay for the parcel to be resent to you ($40 per box for international orders).

How long will my order take to arrive?

For local Australian delivery, please see the below estimates:

Standard Shipping

• 2-6 business days for NSW & ACT. 
• 3-8 business days for QLD, VIC, SA, WA, TAS, NT. 
• 3-10 business days for NZ.

Express Shipping 

• 1-3 business days for NSW, ACT, QLD, and VIC
• 1-5 business days for SA, WA, NT and TAS.
• 3-7 business days for NZ

International Shipping

For international delivery, standard delivery is 2-3 weeks. For DHL Express it's approximately 5 business days. Please note Mont Laurent will not be held responsible for any shipping delays due to the carrier or customs.

Where is my order shipped from?

We dispatch orders from our warehouse on the Northern Beaches in Sydney, Australia.

Who do you ship with?

All orders are sent using Australia Post and Australia Post and DHL for international orders.

I wasn't home for my parcel delivery - what do I do?

Please ensure someone is home to receive the parcel during business hours. Some postal carriers require signature on delivery and if no one is at the delivery address, the carrier will leave a collection card. Unfortunately, we are unable to organise a re-delivery once the parcel is in transit. Please ensure you pickup the parcel within 7 days before the item is returned to us. Please select an address that is safe to deliver - Mont Laurent are unable to accept responsibility for stolen goods or parcels that have not been collected in time. If the product is returned to us, you will need to pay a re-shipping fee.

What countries do you ship to outside of Australia?

We currently ship to the United States, Dubai, United Kingdom, New Zealand, Canada and Singapore.

Do I have to pay duties and taxes on my international order?

Please note that orders may be subject to additional taxes and duties depending on your country's import requirements. Customers are responsible for all import duties, taxes and local charges.

MONT LAURÉNT does not accept responsibility for any delays or extra fees by customs and duty offices. Customers are required to provide any additional information from customs if requested, Mont Laurent are unable to do this on your behalf but can assist with any requested information.

How can I track my order?

For Australia Post orders, you can track your order here and Sendle orders here. For international orders (DHL), please track your order here

PERSONALISATION

1. How many letters or symbols can I include for personalisation?

Complementary personalisation is included for up to four letters/initials.

2. Can I place an order for a product without personalisation?

Absolutely! Simply leave the customisation field blank when checking out or add 'NO MONOGRAM' to the customisation field.

3. How long does personalisation take?

Our team aim to personalise all leather and glassware within 1-2 business days. You can upgrade your order at checkout for same-day processing and express postage if you need it ASAP.

Welcome to our Returns & Exchanges Policy. Our commitment to excellence extends beyond the initial purchase, ensuring that you feel confident and supported throughout your shopping experience with us. Whether you've encountered a defect or received an incorrect item, we're dedicated to resolving any issues promptly and efficiently. Read on to discover our comprehensive returns guidelines. 

Can I return my order?

Due to the personalised nature of our glass and leather products, we are unable to accept returns or exchanges if you change your mind. If an item has been incorrectly personalised by us, please reach out to our team with your order number and a photo of the item to hello@montlaurent.com.au

All orders are personalised to the specifications you have entered at checkout. Please note we cannot be held liable for items which have been entered incorrectly. We are unable to modify, cancel, refund or return orders that have been made in error. For items that are not personalised, we can offer an exchange.

Please note, customers are liable for exchange shipping charges. We recommend you return your order with Australia Post and keep a copy of the tracking information. MONT LAURÉNT will not be held responsible for any items lost in transit. 

To initiate the exchange, please contact us at hello@montlaurent.com.au before returning your product.

Can I refund a pre-order?

All pre-order sales are final and cannot be refunded. If you need to amend your order (personalisation or shipping address), please email us within 2 days of placing your order.

My item arrived damaged, what can you do?

Should your order arrive damaged, please send us a clear photo of the damaged product with a copy of your order confirmation.

Once you have submitted the above information, our team will investigate and be in contact within 2 business days to provide a replacement or discuss further.

Personalisation is individually applied to each item and and may contain minor imperfections due to this artisanal process. Excessive use or rubbing against other items may affect the longevity of the applied gold or silver foil on our leather products. For a permanent stamp, please select blind embossing at checkout.

For broken glass, please dispose of this safely and do not return it to us (mailing broken glass is prohibited). Please send through a photo of the broken glass before disposing of it as it is required for our shipping insurance and business records. For faulty leather products, please return to us within 7 business days once you have contacted Customer Care with a photo. Please note we are unable to reissue a new item until it is returned to us (not required for broken glass).

A Note On Glassware Imperfections & Flaws

All of our French and European glassware have been hand-crafted from handblown crystal or premium glass. As it is impossible to achieve a 100% flawless glass free of imperfections, our glasses may contain natural seeds, bubbles and lines from time to time. These features are not considered a fault or flaw and don't effect the glass quality. 

Perfection can only be achieved in assembly line glassware, whereas handblown, handmade glassware can have seeds or lines in the glass. When handblown glass is made, gases are created when the chemicals are fused or melted with raw ingredients. A line or cord may occur during the fusing of the molten crystal and is the natural outcome of handblown glassware. As a result, it is not considered an imperfection or flaw, but rather a characteristic of handblown crystal glassware.

A Note on Personalised Leather Monogramming

Please note all types of leathers (Saffiano, pebble etc.) will wear differently. Please avoid rubbing the gold or silver foil against any perfume, wet or rough surfaces. A fading monogram is not considered a fault but general wear and tear. Please ensure you store your leather items away from direct sunlight, heat or damp areas.

I have an issue with my order, how can you help?

All orders are quality checked prior to dispatch. We cannot provide a return or exchange on products due to change of mind on products that have been personalised.

For faulty orders, MONT LAURÉNT will replace the item if we deem there is a fault. Please reach out to our team with photos and your order number before making the return. The customer is liable for shipping return fees but will be reimbursed should our team confirm the fault.

For all other order queries, please reach out to our team at hello@montlaurent.com.au and we will look into the issue.

Can I return unpersonalised items for an exchange or refund?

For any item that has not been personalised, we are happy to exchange the product once the items(s) have been returned to us. 

To qualify for an exchange, you must have proof of purchase (order number) and the item must be returned to us in original condition within 14 days of receiving your order to be eligible. Shipping and return charges are the responsibility of the customer. If 14 days have passed since the purchase date, a refund or exchange will not be offered under any circumstance. 

To initiate an exchange or return, please reach out to our team at hello@montlaurent.com.au

Do you offer refunds or exchanges on your sale items?

All sales are final and are not eligible for returns. All personalised glassware is not eligible for a return unless faulty in which case we will re-ship. All unpersonalised sale items are not eligible for a refund. Please note some of our sample sale items include a slight defect (scratch, dent in the leather etc), this is made clear in the product title and description.

I accidentally placed an order or put in incorrect details, what do I do?

MONT LAURÉNT will not amend an order once it has been placed and already processed (personalised). We are not liable for any incorrectly placed orders. Please double check the order including personalisation details and shipping information prior to placing the order. Where possible, our Customer Care team will make every effort to amend an order before it is dispatched however we cannot make any guarantees. 

Please note, the personalisation font size and location placement of the monogram is at the discretion of MONT LAURÉNT.

Personalised Leather

To remove any dirt from the exterior leather, use a mixture of water (90%) and mild soap (10%). You can use a micro fibre polishing cloth in a gentle, circular motion (do not rub) after conducting a spot test. Once cleaned, leave the product to air dry. Do not machine wash or use harsh chemicals on the leather. If the product has been damaged, seek out a professional leather cleaner or repair specialist.

To keep the shape of your leather bag or product, insert some stuffing or tissue paper and store in a cool, dry environment. Keep your leather products away from heat, direct sunlight or damp areas.

Please avoid:

• Snagging the product on items such as jewellery, rough materials or sharp edges.
• Do not overstuff the bag, pouch etc. with other items.
• Do not store in plastic protection or expose to wet, hot or perfumed environments.

Personalisation is individually applied to each item and and may contain minor imperfections due to this artisanal process. Excessive use or rubbing against other items may affect the longevity of the applied gold or silver foil. For a permanent stamp, please select blind embossing at checkout.

Personalised Glassware

Our glassware is dishwasher safe although we recommend hand washing your new glasses in moderate to hot water with detergent. Use a gentle cloth to wipe off any marks and leave to air dry or simply clean with a microfibre cleaning cloth. For added shine, use a micro fibre polishing cloth available from your local supermarket. Do not use abrasive, scouring brushes or pads as this could damage the glass or engraving.

To avoid cracking or damaging the glass, do not pour hot liquid into a cold glass or cold liquid into a hot glass. Be gentle with the glass (don't dry it on a rack upside down as the glassware rim is the most fragile part of the glass). 

How to recycle our packaging

To responsibly manage our packaging materials, we can adopt eco-friendly practices. Compostable mailers can be disposed of by either composting them at home if they meet composting standards or by finding a local composting facility that accepts them. Recycling our gift boxes is simple; we can break them down and place them in the recycling bin, along with the protective packaging. As for our cotton canvas bags, reusing them is key. These versatile bags can serve various purposes such as grocery shopping and carrying books. By incorporating these practices into our routine, we contribute to reducing waste and promoting sustainability.